7 Steps to Choosing a Business Phone System

Today, companies depend on their phone system to stay in touch with their business partners around the world. They need a reliable phone system so they can call multiple time zones or locations when needed. 

When your company has outgrown your current communication system and you are looking for a new provide, there are seven important considerations you need to look at when choosing your new service provider. 

1. Reliability: 

Your new system needs a reliable and a proper backup system. Therefore, cloud-based providers are now as reliable as the public telephone networks. Before selecting your new cloud-based provider, check if they have multiple layers of redundancy and top-grade data centers in multiple geographic locations.

2. Compatibility: 

The new service provider should be compatible with your existing hardware. Your company has already invested in a hosted-PBX phones; you just want to change your service provider. Therefore, it is not necessary to invest in new phones. Most service providers are compatible with Polycom, Panasonic, Astra, and Cicsco/Linksys phones. 

3. Accessibility:

You need a provider that can give your employees accessibility from anywhere. They will need the ability to connect to your office phone system through their smart phones, laptops, or tablets. The outgoing calls from laptops, tablets, and smart phones needs to show your company’s caller ID. 

4. Customer Service: 

The hosted provider your company chooses needs a well-supported customer service center. Read the company’s feedback from other customers. Pay attention to anonymous reviews supplied by the company. Only select a provider that can offer reviews and real testimonials from companies. Check for company names, website addresses, and specific individual names. 

5. Scalability: 

The phone provider needs to have scalability for your company. It should be simple to add a new staff member through their web interface. After adding a new staff member all you need to do is purchase a phone or add the phone app to their smart phone, laptop, or tablet.

6. Flexibility:

The phone service provider should have flexible hours for your business in case of emergencies. All businesses can go through changes and the phone service provider should be able to handle these changes. Some business changes need a quick resolution no matter if it is a holiday, natural disaster, or off-hours.

7. Voice Codec Options: 

Some companies use more than one voice codec for their phone system. Cloud-based phone systems use a dedicated amount of Internet bandwidth. Normally the impact is minor on a company. However, depending on the provider’s codec your company may be using more bandwidth than you need. Find a company who offers a compressed codec for your remote employees with limited bandwidth.


Image: flickr.com

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Sarah Johnston

About Sarah Johnston

Sarah loves working on website design and teaching companies how to improve their SEO. Sarah has been working in the computer industry for the past 12 years.